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At Prime Check Automotive, we are committed to delivering accurate and comprehensive vehicle inspection reports. Due to the nature of our service and the use of paid third-party data sources, all sales are final and non-refundable once the order is placed.
All purchases made on Primecheckautomotive.com are non-refundable once the report has been processed, regardless of the delivery time.
We use paid automotive data APIs and tools to generate your report immediately after the order is received.
Because we incur non-reversible costs for every report, we cannot cancel or refund completed orders.
We do not issue refunds in the following situations:
Incorrect VIN or vehicle details provided by the customer
Changing your mind after placing the order
Misunderstanding the nature of the service (i.e., expecting a different type of report)
If you believe there was a technical issue with your report, please contact us within 3 hours of purchase.
Valid concerns (e.g., empty report, duplicate charge) will be reviewed case by case.
To reach our support team, email support@PrimeCheckAutomotive.com with your order details.
We may review your request if:
You received an empty or blank report
You were charged twice for the same report
Report contains partial or incomplete data
Report was delivered later than expected but within the stated 12-hour delivery window
Buyer claims unrelated third-party recommendation or misuse (e.g., Facebook Marketplace referrals)
Claims of fraud without valid proof, especially after the report was delivered
By completing a purchase on PrimeCheckAutomotive.com, you acknowledge and agree to these policies. If you need clarification or assistance, don’t hesitate to contact us at support@PrimeCheckAutomotive.com.
